The Intelligent Communications solution for small and midsize businesses

Avaya IP Office is a highly modular IP telephone system designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses. Built on Avaya latest advancements in converged voice and data technology, small to midsize businesses can benefit from many of the advantages sophisticated communications deliver to their operations. The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and midsize businesses with a choice of solutions to meet business efficiency and customer service requirements.

Fine-tuning performance.
How many calls are you handling an hour, a day? What are your peak calling periods? How many calls typically turn into sales? Avaya IP Office reporting capabilities can help you measure and manage your availability and
response to customers.

Eliminating conferencing fees.
Conference calls keep people working together and keep travel costs down. Many companies rely on third party teleconferencing services and pay a
price for the convenience. Now there’s an alternative that will save you money. With Avaya IP Office, your organization can have its own private, secure conference bridge and entirely eliminate fees to third party providers.

Supporting multiple offices/remote workers
When employees can’t get to the office (because of storms, medical issues or other reasons) but can still work productively at home, your business benefits. IP Office Phone Manager lets you turn any PC into a phone, making it easy and productive to work anywhere.

Call handling and messaging.
Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling into your customer service operations. Handle voice mail and email in a single mailbox.

Communication with customers.
Set up a formal or informal customer service center. Integrate your customer data base into your call handling. Manage the quality of your customer interactions.

IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these capabilities will have for your business.
Examples:
•Having calls automatically routed to a cell phone or other location, so important customers can get through to the right person in real-time
•Being able to operate as a 24/7 business, without a 24/7 staff
•Using your communications to quickly identify when your top customers call.