Does my current phone system give my business what it needs?

If it is based on old technology, probably not. Your competitors will react faster and appear more professional with the latest in communications software. Our solutions deliver the capabilities that allow you to keep up with or overtake the competition.

Home Working
Between 2001 and 2010 the UK saw a 150% rise in home workers as of now 1 in 8 of us work from home as a base rather than an office.
Most of these workers are based in the South East where business property is expensive and commuting is slow.
Home working allows businesses to grow without the need to move. Employees who work from home don't have to be detached from the office. By using technology home workers can be in the office in all but person.

VoIP
Voice over internet protocol, often shortened to VoIP allows employees to take an office phone home and still be connected to the office phone system. All calls made will show the caller ID of the office system and the office will still be able to see the presence of the home worker. eg If they are on the phone, on Do not disturb or have voicemail.

Mobile Twinning
Mobile twinning is the new feature available to Avaya IP Office customers that allows users to use their mobile phone as if it were their desk phone. Internal and external calls will simultaneously ring both the user’s desk phone and mobile phone so that wherever they are they never need to miss a call.
All the features of your desk phone on your mobile
When a call is taken on the mobile phone users are able to use features normally only found on a desk phone such as transfer the call to another user, place the call on hold, conference others including external numbers into the conversation and even record the call.

ONE NUMBER
You now only ever need to give ONE NUMBER to customers and colleagues. Your customers don’t need to remember 2 or 3 numbers for you they can always get hold of you on your ONE NUMBER. You can also switch twinning off by pressing a button or by setting up a time profile to switch twinning on and off automatically.

Better customer service
If you do miss a call, voicemail messages are taken on the IP Office and no held on mobile phones where they could be missed. IP Office allows you to access your voicemails remotely or even by email and if you don’t respond to a voicemail within a preset time period, that voicemail will be forwarded to someone else to deal with ensuring your customers always get the best possible service